Welcome to the 1malaysia Privacy Policy. This document constitutes an agreement between you as a platform member and us as the controller of your personal data. We understand that your trust in this platform depends not only on the quality of the games and services we offer, but also on how we handle your personal information with full integrity and responsibility.
1Malaysia operates under the official domain https://1malaysia.vip and provides an online entertainment platform covering slots, Live Casino, sports betting, bingo, and a variety of other games. In delivering these services, we are required to collect and process certain personal data. This Privacy Policy explains in detail what that data is, why it is needed, how it is protected, and what your rights are in relation to it.
This policy is drafted in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and the best international data protection industry standards. By registering for or continuing to use the 1malaysia platform, you agree to the terms set out in this Privacy Policy.
Important Note: This Privacy Policy applies to all data collected through the 1Malaysia website, our mobile app, email communications, live chat and all other official interaction channels between you and 1Malaysia.
1Malaysia collects your personal data through various means — directly from you during registration, automatically as you use the platform, and occasionally from trusted third parties for verification purposes. Below are the categories of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, MyKad / passport number, date of birth, gender | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, bank name, deposit and withdrawal transaction records | Payment processing |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically during use |
| Game Data | Betting history, games played, wins, losses | In-platform activity |
| Communication Data | Live chat records, support emails, feedback | Interactions with customer support |
Data Minimisation Principle: We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required by law.
Every piece of data we collect has a clear and legitimate purpose. 1malaysia uses your personal data solely for the following purposes:
- Account Management: Create, verify, and manage your member account, including the KYC process as required by law.
- Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
- Service Provision: Allow you to access all games, promotions, and relevant platform features.
- Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering, and platform abuse.
- Legal Compliance: Meet applicable regulatory and legal obligations, including AML (Anti-Money Laundering) requirements.
- Platform Enhancements: Analyze usage patterns to improve user experience and service quality.
- Service Communications: Send important notifications regarding your account, security, and policy changes.
- Marketing (with consent): Send promotional information and exclusive offers — only if you have given your consent.
We will not use your personal data for purposes unrelated to platform services without notifying you in advance and, where necessary, obtaining your consent.
Marketing: If you do not wish to receive marketing communications from us, you may unsubscribe at any time via the "unsubscribe" link in our emails or by updating your communication preferences in your account settings.
1Malaysia takes an extremely cautious approach to data sharing. We does not sell your personal data to anyone. Your data is only shared under limited circumstances and for legitimate purposes, as follows:
- Payment Service Provider: Required financial data is shared with FPX providers, local banks and digital wallet providers such as Touch 'n Go and GrabPay solely to process your transactions.
- Game Provider: Required game session information is shared with game software providers to ensure smooth gameplay.
- Regulatory Authority: When required by law, we will disclose the necessary data to legitimate authorities such as Bank Negara Malaysia or law enforcement agencies.
- Technical Service Provider: Cloud infrastructure and technical service providers that help us operate the platform — all bound by strict confidentiality agreements.
- Identity Verification: Trusted third-party KYC services to verify your identity as required by industry standards.
All third parties who receive your personal data are required to comply with security and privacy standards equal to or exceeding those of 1malaysia. They are only permitted to use such data for the specified purpose and no other.
International Transfers: If your data needs to be transferred outside Malaysia, we ensure such transfers are carried out with adequate safeguards in compliance with PDPA requirements and applicable laws.
Protecting your personal data is our highest priority. 1Malaysia continuously invests in the latest security infrastructure to ensure your data is always protected from unauthorized access, loss, modification, or disclosure.
- Data Encryption in Transit: All communications between your browser and our platform are secured with TLS 1.3 protocol and 256-bit SSL encryption.
- Stored Data Encryption: Sensitive data such as financial information and identification documents is stored in encrypted format using AES-256 standards.
- Access Control: Only authorized personnel with a legitimate need may access member personal data, with every access recorded and monitored.
- Security Auditing: Our platform undergoes regular security audits by independent third parties to identify and address any vulnerabilities.
- 24/7 Monitoring: A real-time threat monitoring system operates around the clock to detect and respond to any suspicious activity.
- Incident Response Plan: Clear procedures are in place to handle any data breaches, including notification to members and relevant authorities within the timeframes stipulated by law.
Shared Responsibility: Data security is a shared responsibility. Please use a strong password, do not share your login credentials, and notify us immediately if you suspect any unauthorized activity on your account.
1Malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you and remember your preferences.
- Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
- Functional Cookies: Store your preferences such as language and display settings for a more personalized experience.
- Analytics Cookies: Help us understand how members use the platform for continuous improvement purposes. This data is aggregated and does not identify individuals.
- Marketing Cookies: Used to display relevant promotional content. Only activated with your consent.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.
As a 1malaysia member, you have certain rights regarding your personal data under Malaysia's PDPA. We are committed to making it easy for you to exercise these rights:
Right of Access
Request a copy of the personal data we hold about you in a readable format.
Right to Rectification
Request correction of inaccurate or incomplete data through your account settings or support.
Right to Erasure
Request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
Request a restriction on the processing of your data while a dispute or investigation is ongoing.
How to Exercise Your Rights: To submit any privacy rights request, please contact our data protection team by email at [email protected] or via live chat. We will process your request within 30 business days.
1Malaysia retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulatory obligations.
- Active Account Data: Retained for the duration your account is active, plus any legally required period following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years after the transaction date as required by Malaysia's financial and AML regulations.
- KYC Records: Retained for the period stipulated by regulatory authorities, typically no less than 5 years after the business relationship ends.
- Communication Data: Customer support interaction records are retained for 2 years for reference and service improvement purposes.
- Analytics Data: Aggregated non-identifiable data is exempt from the deletion policy and may be retained indefinitely.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using established procedures.
The 1malaysia platform is an adult entertainment service intended exclusively for individuals who are of age 21 years and above. We do not intentionally collect, store or process any personal data from individuals under the age of 21.
If we become aware of or have reasonable grounds to believe that we have inadvertently collected data from individuals below the minimum age, we will immediately take the following actions:
- Suspend the relevant account immediately.
- Securely delete all collected data.
- Return any relevant financial balances in accordance with established procedures.
Parent / Guardian Responsibility: If you believe your child or any minor has registered or used this platform, please contact us immediately at [email protected]. We will respond promptly.
1Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other legitimate operational reasons.
When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page.
- Displaying clear notifications on the platform for at least 14 days before the changes take effect.
- Send email notifications to all active registered members.
Continued use of the platform after the effective date of any changes constitutes acceptance of the revised policy. It is your responsibility to review this page periodically. If you do not agree with any changes, you have the right to close your account and withdraw any remaining balance before the changes take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the 1Malaysia data protection team is ready to assist through the following channels:
- Email: [email protected] — responses within 1–2 business days for privacy-related enquiries.
- Live Chat: Available 24/7 directly on the 1malaysia platform for general enquiries and immediate support.
- FAQ: Visit the FAQ us for answers to the most frequently asked questions.
We are committed to responding to all privacy-related inquiries seriously and within a reasonable timeframe. If you feel we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with Malaysia Personal Data Protection Department concerned.